Support
Frequently Asked Questions
Find answers to the most common questions about our courses, membership, and platform.
Courses & Learning
Our courses are fully online and self-paced. Once enrolled, you gain access to video lectures, reading materials, quizzes, and assessments. You can study at your own pace from anywhere in the world.
Yes, most of our courses include a certificate of completion that you can download and share on your CV or LinkedIn profile. Check individual course pages for certificate availability.
Course access duration varies per programme. Most courses provide lifetime access to materials once purchased, but some time-limited programmes will specify the access period on the course page.
Our courses are designed by academics and policy professionals to provide practical, career-relevant knowledge. While they are not formally accredited by a university, they are recognised by employers in the EU affairs sector.
Yes, our platform is fully responsive and accessible on smartphones, tablets, and desktop computers. You can learn on the go.
Payments & Pricing
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for selected products.
You may request a refund within 14 days of purchase, provided less than 25% of the course content has been accessed. Digital downloads are non-refundable once downloaded. Contact our support team for refund requests.
Yes, we offer discounted pricing for students with a valid student ID. Contact us at info@eugovlab.com with proof of enrolment to receive your discount code.
All prices displayed on our website are in Euros and include applicable VAT where required.
What payment methods do you accept?Yes, our platform is fully responsive and accessible on smartphones, tablets, and desktop computers. You can learn on the go.
Membership
Membership provides access to exclusive content including the Opportunity Tracker, Career Guide, Analyst Challenges, and member-only resources. Visit our Membership page for full details.
Yes, you can cancel your membership at any time. You will retain access until the end of your current billing period.
Technical Support
First, try clearing your browser cache and logging in again. If the issue persists, contact our support team at info@eugovlab.com with your account details and a description of the problem.
Click ‘Forgot Password’ on the login page. You will receive an email with instructions to reset your password. If you don’t receive the email, check your spam folder.
The European Governance Lab (EGL) is an innovative e-learning platform that focuses on continuous professional development within the field of European affairs and international relations.
The European Governance Lab is legally headquartered in Tallinn. As stated by Forbes: “Estonia has given an entirely different outlook on what a truly human-centric society entails for digital citizens.” Tallinn specifically, is known as Europe’s Silicon Valley and is a hub for innovative companies like Skype, Transferwise, Bolt and, of course, the European Governance Lab (EGL).
Our unique blended-learning approach and pool of mid-career experts, allows us to ensure that students receive relevant, topical and practical knowledge in a flexible, personal and engaging manner.
We offer a wide range of programmes. To see the full list of courses available, please visit the “Our Courses” section on our website. You’ll find detailed descriptions and outlines for each course.
To be eligible for this programme, you must fulfil the following criteria:
- Knowledge of English: B1 minimum – B2 recommended.
- Interest in the topic of the programme and motivation
- Stable internet connection and necessary bandwidth to participate in online lectures
All our classes are conducted on our own user-friendly platform, designed to provide an engaging and seamless learning experience. You can access the courses anytime, anywhere, at your convenience.
EGL Certificates do not provide professional or academic credits under the European Credit Transfer and Accumulation System (ECTS). If you are unsure whether an EGL Certificate will count toward accreditation for a specific organisation or programme, please consult a representative of that organisation or programme.
We accept all major debit and credit cards such as Visa, American Express, Union Pay, Carte Bancaire, Maestro and Mastercard.
EGL currently does not offer any dedicated scholarships. Recurring students and those that refer a friend to EGL, may however benefit from a 10% discount on their next purchase. Please contact us at info@eugovlab.com for more information.
Please be advised that all cancellation requests must be submitted in writing and received by our company within the specified time frame. Users are entitled to apply for a full refund of the course fee within three (3) days following the date of purchase of the online course.
- Notwithstanding the foregoing, no refunds shall be issued if the user has completed the course and has been awarded a certificate of completion.
- To initiate a cancellation request, please contact us in writing at info@eugovlab.com within the aforementioned three (3) day period. The company’s liability is strictly limited to the refund of the amount paid for the course, subject to the terms and conditions of this cancellation policy.
- We appreciate your understanding and compliance with these terms.
Click on “Sign in” the top right corner of the homepage. Then select “Create an Account”, fill out the form and submit. That’s it – you’re one of us now!
Click on “Sign in” the top right corner of the homepage. Click “Forgot Password” to receive a reset email at the email address associated with your European Governance Lab account.
- We are sorry to hear that you want to leave the EGL family. You can request to delete your account in your Account settings.
- Log in to your EGL account. Then, in the top right corner, click on your icon. Under “Account,” scroll all the way down and you should see a section labelled “Delete Account”. Confirm you have understood the consequences of this process and click “Delete Account”.
We use Zoom to provide our lectures. With Zoom, we are able to share our screen and engage in real-time discussions with our students. Zoom also offers features like breakout rooms, which allow us to divide students into smaller groups for collaborative work, and virtual backgrounds, which can add a bit of fun to our lectures.
For any partnership and/or business requests, please contact info@eugovlab.com
All students, course coordinators and tutors are responsible for knowing and acting in accordance with EGL’s Terms and Conditions and Privacy policies. If you would like to report a potential violation, please flag this immediately by reaching out to info@eugovlab.com.
If you believe that you have discovered a security vulnerability or otherwise suspicious activity relating to EGL’s website or associated subdomains/accounts, please report it to EGL by emailing us at info@eugovlab.com and describe – as best you can – the nature of of the vulnerability or activity.